Frequently Asked Questions

Please contact our Support Team at support@nnoxx.com.

You can only order one NNOXX One device per membership at this time. If you are inquiring on behalf of a team or organization, please fill out our Contact Us form and a member of our team will follow-up.

Your membership will begin on the date your NNOXX One device is shipped.

To setup integrations (Strava, Peloton, etc.), login into the NNOXX High Performance Platform (HPP) and click on the User profile dropdown in the upper right-hand corner. Select the Integrations option and click on Connect to go through the steps to connect to each provider. 

The fitness providers integrations (Strava, Peloton, etc.) are a one-way integration. Once configured, NNOXX will pull data from the providers and display it within the NNOXX High Performance Platform.

The NNOXX One device measures muscle oxygenation and nitric oxide levels. In addition, the NNOXX One High Performance Platform (HPP) also measures Oxygen Consumption/mVO2, Internal Training Load (ITL), acceleration, and skin temperature.

NNOXX One calibrates instantly to start tracking your NO levels during your workout.

Exercise works by increasing nitric oxide (NO) levels in your body, widening your blood vessels and improving blood flow to your heart, brain, and muscles. Muscle oxygenation (SmO2) is the level of oxygen in muscles, and the best indicator of exercise intensity. Together, NO and SmO2 are the best way to measure the effectiveness and efficiency of your workout. With NNOXX One, you finally have a way to ensure you are making the most of your workout.

VO2 is a measure of the total amount of oxygen used by the body for fuel. Nitric oxide is the main regulator of blood flow and oxygen delivery to working muscles. Thus, increases in nitric oxide are a driver of increased VO2. NNOXX One also measures muscle oxygenation (SmO2), which, unlike VO2, measures the amount of oxygen delivered to muscle tissue and provides valuable insight into how muscles are functioning. Nitric oxide and SmO2 give athletes an indicator of when they need to rest or reduce their exercise intensity to prevent fatigue and maintain performance. VO2, however, measures total body oxygen use and does not directly quantify muscle performance and fatigue.

Nitric oxide levels increase during exercise and go down during rest. The rate and magnitude of these respective increases/decreases will depend on a number of factors including the type of exercise performed, the intensity of exercise, and fitness level of the user.

If users follow guidance provided as part of the NNOXX One platform, they should be able to see an increase in their nitric oxide levels during even the first exercise, as it is dynamic. The key to ongoing and consistent improvement is ongoing and consistent use.

NNOXX One measurements are instantaneous so as soon as you begin your workout, you’ll see oxygen being utilized in the working muscles and you could use this to guide your pacing in real time or use this to pace your strength and conditioning. 

You can use NNOXX for any form of exercise from endurance training to strength training. Because the NNOXX One device is not waterproof, it should not be used while swimming.

We recommend that users speak with their physician regarding the use of supplements and before making changes to a supplement routine.

Adipose tissue may eventually come into play since it's an optical measurement. However, our findings indicate that the measurements aren't affected by body fat within the wide range we've tested.

You can tell if someone is occluding based on their muscle oxygenation trends which NNOXX One measures faster than any other device on the market.

Through unique biosensors, NNOXX One can measure someone’s muscle oxygenation and nitric oxide levels when it is placed on a muscle group like a leg or arm. 

Resting muscle oxygenation varies among individuals and is influenced by factors such as the partial pressure of oxygen (pO2) and temperature in the muscle being monitored. Under normal conditions at average muscle temperatures, the partial pressure of oxygen (pO2) in skeletal muscle is around 40 mmHg. Consequently, most people will exhibit resting muscle oxygenation (SmO2) values between 50-70%.

Unlike readiness and recovery scores from other fitness apps, NNOXX looks at your current physiological function to provide the most accurate prediction available for your immediate exercise activity.

NNOXX is capable of untangling aerobic system and local muscle recovery, providing two separate readiness scores, that when combined can be used to generate more meaningful feedback for adjusting your workouts.

NNOXX's performance Readiness Assessment captures a person’s readiness to exercise, with first-of-kind readiness scores, resulting in faster and greater performance improvements.

The Readiness Assessment is intended to be used following your warmup, but before you begin your workout, or as a standalone warmup before you begin your workout.

The NNOXX One Team offering is customized for organized teams and their trainers, designed around their specific needs. For more information regarding our Team offering, please contact our Support Team at support@nnoxx.com.

To upgrade your NNOXX One membership to Elite, please contact our Support Team at support@nnoxx.com.

To delete your NNOXX account please submit a request to our Support Team at support@nnoxx.com or use our support form.

Your account will be closed and your data will be deleted.

You will be notified of account deletion.

To change your NNOXX account password, click Sign in from the navigation bar, then click "Forgot your password?" and follow the instructions

Purchase of the NNOXX One device includes a 12-month warranty. For more information, please review our terms of service.

To sign up for a membership, visit our website and log in to your account using your username and password. Once logged in, click on your name in the upper right hand corner and navigate to your Profile page to update subscription preferences and payment settings. After making any updates, please don't forget to save your changes to ensure they are reflected in our system.

Integrations (Strava, Peloton, etc.) are currently available for all NNOXX One Elite users through the NNOXX High Performance Platform (HPP).

Not necessarily, but we recommend it. The exception is if someone is specifically targeting a different muscle group, through weightlifting for example. Placing it in the same place consistently will help to ensure a consistently accurate measurement and the subsequent improvement over time.

No, the device is only intended to be worn when exercising.

The NNOXX One device is Bluetooth only.

The strap that comes with your NNOXX device has a built-in light shield, so you don’t need to have any other tape or external straps. 

The NNOXX device should be placed directly on your skin for accurate readings.

Purchase of the NNOXX One device includes with a 12-month warranty. For more information, please review our terms of service.

No, beyond measuring your nitric oxide, NNOXX One measures muscle oxygenation and oxygen consumption. This is a more reliable indicator than heart rate of how your exercise is affecting your working muscles.

NNOXX One calibrates instantly to start tracking your NO levels during your workout.

No, not at this time.

No, the NNOXX One device should not be worn in the sauna.

To turn off the NNOXX One device, hold down the on/off button for up to 10 seconds. The indicator light on the NNOXX One device will stop blinking when the device is off. 

At the time of release, the NNOXX One mobile app will not permit users to connect more than one device. However, in the future we will enable NNOXX One Elite and NNOXX One Team users to connect two devices to their mobile app at once and stream data from both devices simultaneously.

The NNOXX mobile app will be available on the Apple and Google Play store for use on iOS and Android devices.

The NNOXX One device can be charged by connecting the provided charging cable to your device and USB power source. * Battery life varies depending on usage, but on average, you can expect up to 7 days of battery life.

Follow the quick start guide included in the box, or visit our website to access step-by-step instructions on how to set up your device.

On the leg, the device should be placed parallel to the muscle (i.e. up/down).

Make sure the device is applied to the skin. The light from the device has to penetrate your skin and down into your muscle.

No, the NNOXX One device should not be submerged in water.

First, try charging your device for at least 30 minutes. If the issue persists, visit our support website for troubleshooting tips, or contact our Support Team at support@nnoxx.com for further assistance.

Firmware updates are delivered automatically through our companion mobile app. Ensure your device is connected to the app, and you'll receive a notification when a new firmware update is available.

You can view the battery status of your NNOXX One device under the Profile section within the mobile app.

Device measurement is most effective if the device is placed on the primary working muscle group when the user is exercising. During the most common exercises like running, cycling, or rowing, we recommend placing the NNOXX One device on the outer quadriceps.

The NNOXX device should be placed on the quadriceps muscle of your dominant leg when performing a readiness assessment.

To determine if your device is damaged or defective, check for any obvious physical damage like cracks, dents, or loose parts. Inspect the charging port for any bent or broken components. Confirm if the device connects to the NNOXX mobile app and examine the status of the led indicator. Ensure that the device’s firmware is up to date and take note of any unusual behavior or readings. 

Please contact our Support Team at support@nnoxx.com if you feel your NNOXX device is damaged or defective.  

Yes, NNOXX does capture GPS coordinates for workouts. These will be used in future NNOXX features.

Muscle oxygenation (SmO2) is the percentage of blood in the muscle that is carrying oxygen. For more information on this, please click here.

Oxygen consumption (mVO2) is the amount of oxygen used by the muscles, being monitored by the NNOXX One wearable, during exercise. 

Internal Training Load (ITL) is the amount of work performed by muscles during exercise. ITL is a new way to track load and exertion during exercise. The more work your muscles do, the higher your ITL.

Nitric oxide (NO) is the body’s natural regulator for oxygen delivery to blood and muscle tissue. Nitric oxide levels in the blood increase during physical activity which helps to deliver more blood, oxygen, and nutrients to the exercising muscles. In turn, this can help improve endurance, increase strength, and reduce fatigue and metabolic stress.

Power Index is a biomarker of speed, power, and muscle oxidative capacity (i.e., the muscles maximal capacity to use oxygen to power activity).

Economy (found on the Readiness Assessment) is an indicator of movement economy, aerobic fitness, and energy efficiency.

Aerobic Index is a biomarker of aerobic endurance, recovery capacity and cardiovascular fitness.

Muscle Readiness is a daily indicator of sprint/power performance and local muscle recovery. A high aerobic index means your ability to perform in sprint/power-based workouts or events is near your peak potential.

Aerobic Readiness is a daily indicator of endurance performance and intra-workout recovery. A high aerobic readiness means that your ability to perform in an endurance-based workout or event, is near your peak potential.

No, you will be prompted to select the type of activity prior to starting your workout.

This is built into the AI coach through a standardized warm up process which will be used to calibrate measurements to help guide you through each work out. 

Ensure that your NNOXX One device is turned on and close to your smartphone or tablet.

Confirm Bluetooth is enabled on your smartphone or tablet by accessing the settings menu.

Launch the NNOXX mobile application and sign in with your account.

Tap the "New Workout" button or "Workout" from the bottom menu and follow the on-screen prompts.

The NNOXX mobile app will connect to the NNOXX One device during the new workout set-up process.

Start a workout by selecting the desired activity from the device's exercise menu. Your device will track your progress and sync the data with the companion mobile app.

If you have an iOS device, please go to the Apple app store and search for NNOXX.

If you have an Android device, please go to the Google Play store and search for NNOXX.